How do I contact Celcom customer service?

How do I contact Celcom customer service?

19-601 1111Celcom / Customer service

What is Port in Celcom?

MNP is the ability for users to switch to a new mobile service provider, while retaining their existing mobile number. If you would like to switch to Celcom from another Telco while retaining your current number, please visit any Celcom store and talk to a friendly Customer Service Consultant.

How can I call Celcom Operator?

If you experience any service disruption, you are advised to call Celcom’s Customer Care line at 1300 111000 or 1111. 1111 is only valid for Celcom number. For other mobile service provider number (“Donor Network Operator”), customer may reach Celcom’s Contact Centre via 019 6011111.

How can I activate my Celcom SIM card?

I just received my new SIM card, how do I activate it? For FIRSTTM plans, please call our Customer Service Consultant at 019-601 1111 upon receiving your SIM card.

How do I dial Celcom from overseas?

If you are overseas, please call our Customer Care Consultants at +6019601111 or dial *123#.

How can I email Celcom customer care?

Contact Details

1. Customer Service: 1111 or +603 36308888.
2. Email: [email protected].
3. Website: http://www.celcom.com.my/
4. Celcom Branch: http://www.celcom.com.my/celcomexec/locateus/branch_locator.php.

What is the MNP number?

SMS the word ‘PORT’ (which shall be case-insensitive, i.e., it can be ‘port’ or ‘Port’ etc.) followed by a space and the ten-digit mobile number which is to be ported, to 1900. The UPC will be received through SMS on the mobile of the Subscriber.

How do you port out from Celcom to Maxis?

Switch to Maxis Postpaid

1. Step 1: Sign up with Maxis and specify that you would like to switch your mobile number to Maxis.
2. Step 2: Reply to confirmation SMS from your existing service provider within the specified time; and.
3. Step 3: Insert your Maxis SIM into your phone once your number is successfully switched over.

How can I complain to Celcom?

Calls to 1111 from Celcom numbers are FREE for postpaid customers and RM0. 50 a call for prepaid customers if you choose to speak to our Customer Service Consultant….Celcom Customer Service

1. 1111 from Celcom numbers.
2. 019-601 1111 from Celcom numbers, fixed lines and other mobile operators.
3. +6019-601 1111 if you are abroad.

How do I check my Celcom port out status?

1. You can track the port-in process online at Celcom Online Store.
2. You will also receive an SMS via your temporary number when the port-in process is completed.
3. If you are not using the temporary number, you will be notified through your existing number.

How activate Celcom LTE?

To make the switch to Celcom HD Voice, simply head to your phone’s settings, tap on ‘Mobile Data’, then select ‘Mobile Data Options’, choose the ‘Voice & Data Option” and finally, select ‘4G, VoLTE On’.

Can I use Celcom overseas?

International Roaming service is pre-activated for all Prepaid users. Just make sure your account is active with sufficient credit balance to use roaming services! Make sure you roam with Celcom roaming preferred operator for the best roaming rates. Look for the best roaming pass that suits your needs.

How do I set up international roaming?

Before you go: To avoid fees and higher rates, call your carrier or visit online to shop international roaming plans. After arrival: Open Settings. Tap Cellular, or Cellular Data, or Mobile Data. Then tap Cellular Data Options and turn on Data Roaming and other settings suggested by your carrier.

How do I request a port?

SMS the word ‘PORT’ (which shall be case-insensitive, i.e., it can be ‘port’ or ‘Port’ etc.) followed by a space and the ten-digit mobile number which is to be ported, to 1900. The UPC will be received through SMS on the mobile of the Subscriber. 2.

How long to port from Celcom to Maxis?

Your Maxis Fibre installation will be completed within 10 working days after the transfer request is approved & your existing service will be auto disconnected.

How do I change my service provider?

Send a text message to initiate the process – PORT followed by your 10-digit mobile number to TRAI’s number for mobile number portability – 1900. You’ll receive a message from their end with a port out code which has a validity of 15 days.

How do I track my porting request?

How to track MNP status online

1. To check MNP status, go to the MY Port Status (Zone – 1) or Know Your Porting Status (Zone – 2).
2. Next, enter your mobile number.
3. Then enter the UPC code.
4. Next, click on I am not a robot for verification.
5. Then, tap on the MNP Status button to check your MNP status online.