What is MaxAgent?
Table of Contents
What is MaxAgent?
MaxAgent is a Windows desktop application designed to improve the performance of workgroup and call center agents in a MAX Communication Server ACM (MAXCS) environment. MaxAgent allows workgroup agents to manage workgroup calls. from their computers.
How do I connect to Agent leg?
The number they have as their Agent leg….Resolution
- Try to sign in using a different phone number, such as a mobile number.
- Verify the station ID matches your phone number.
- Confirm that the phone number in the station ID has no spaces or dashes.
- If your state is Available but the agent leg is inactive, click Connect.
What is Incontact Max?
MAX is a contact-handling web application that enables you to interact with contacts using phone calls, voicemail, email, chat, work items. MAX also supports the simultaneous use of multiple channels. A way for contacts and agents to interact, such as voice, email, chat, social media, and so on.
What is a agent leg?
• Agent Leg will display your current. connection status. When you are taking a phone call, the Agent Leg will disappear. • Personal Queue are phone calls that were specifically sent to your number.
What does agent leg mean?
This indicates you are experiencing a stuck Agent Leg meaning that Playbooks thinks your agent phone is connected when it isn’t. There are a few things that can cause this: Do not disturb is turned on. Calls are being forwarded from a station phone instead of going directly to the phone being used as the agent phone.
What is an agent leg?
What is CXone softphone?
CXone Softphone is an executable application that allows your agents to use an internet phone to engage in voice interactions with contacts. The original CXone Softphone is a one-time, perpetual license that is assigned to a computer. You cannot move it between computers. It’s available for Windows 10 and Mac.
What is nice CXone?
What is NICE CXone? NICE (formerly NICE inContact) is the cloud contact center software leader with the world’s #1 cloud customer experience platform. NICE CXone™ combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation.
What are call legs?
A call leg is a logical connection that has local significance only to the voice gateway where the dial-peer is matched. All VoIP calls must match both an inbound dial-peer and an outbound dial-peer. The inbound dial-peer match corresponds to an inbound call leg.
Who owns nice CXone?
NICE Systems
NICE inContact was acquired by NICE Systems for $940M on May 18, 2016 . This deal was done in Cash .
How many legs does a call have?
When a call comes in from a customer and this is forwarded to your own number, there are two legs to the call: The inbound leg is the call from the customer to your virtual number. The outbound leg is from your virtual number to your own number.
Is NICE an Israeli company?
(Hebrew: נייס) is an Israel-based company, specializing in contact center software (NICE CXone), telephone voice recording, data security, surveillance, and Robotic Process Automation as well as systems that analyze recorded data.
What is call leg?
What is cash leg?
A securities trade typically results in an obligation for the seller to deliver securities (securities leg) and a corresponding obligation for the buyer to deliver cash funds (cash leg).
