What are the most common NHS complaints?
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What are the most common NHS complaints?
GP practices – the most common causes for complaint are; Clinical Treatment (13.8%), Communications (13.7%) and Staff Attitude/Behaviour/Values (13.4%). Dental practices – over a quarter relate to Clinical Treatment (26.4%), followed by Appointment Availability/Length (12.7%) and Communications (12.1%).
How do I make a complaint to NHS Tayside?
Supporting you to make a complaint Patients, carers and relatives can obtain support by contacting their local Citizens Advice Bureau. Find your local bureau here. Further details about the service can be found at: www.patientadvicescotland.org.uk/ alternatively, call 0800 917 2127 to speak to a specialist advisor.
How do I complain about my GP in Wales?
Your local Community Health Council (CHC) can provide free help and support with making your complaint. Contact details for your local CHC can be obtained from the website of the Board of Community Health Councils in Wales or via their helpline on 0845 6447814.
What is the most common patient complaint?
The following are five of the most common customer complaints in healthcare:
- Long Wait Times.
- Issues with Staff Members.
- Amount of Time Spent with Doctor.
- Insurance and Billing.
- Lack of Communication and Dismissiveness.
What do patients complain about?
Forty-seven percent of the complaints were made by relatives and 46% were self-complaints. The main reasons for complaints were related to attitude/conduct (28.8%), professional skills (17.8%), patient expectations (16.2%), waiting time (10.0%) and communication (7.8%).
How do I make a formal complaint?
Tips for writing a formal complaint
- Date the letter of complaint.
- Provide your name and address.
- Give a clear account of what happened and what went wrong.
- Include all the relevant facts such as dates and names but try to keep the letter concise.
How do I get a second opinion on NHS Wales?
If you want to get a second opinion you will need to ask the consultant, who may arrange for you to see someone else. If the consultant doesn’t agree, you could ask your GP to help. If you’re not satisfied with your GP’s advice, you may want to consider getting a second opinion.
How do I write a formal complaint to the NHS?
I am writing to complain about the treatment I received at [place where treatment was received] on [date of incident/period of treatment]. OR, if you are acting on behalf of the patient: I am writing on behalf of [name of patient], and I enclose their written agreement to act on their behalf.
Can I ask for a second opinion on the NHS?
If you disagree with your GP’s decision, you can ask them to refer you to another healthcare professional for a second opinion (an opinion about your health from a different doctor). Although you do not have a legal right to a second opinion, a healthcare professional will rarely refuse to refer you for one.
