Do train companies have to get you home?

Do train companies have to get you home?

Train Companies will, where they reasonably can, provide you with alternative means of travel to your destination, or if deemed necessary provide overnight accommodation or a taxi home for you.

Can I get a different train if mine is Cancelled?

If the train you purchased a ticket for is cancelled or is delayed and you still decide to travel, special arrangements will be made to accommodate you on another train (although a seat cannot be guaranteed).

How delayed does a train have to be to claim?

You can get a full refund if your train journey is cancelled. If you’re delayed and arrive at your destination more than half an hour late, you’ll usually be able to get some money back. Some train companies will also give you compensation if your train is more than 15 minutes late.

Who is responsible for train delay?

the Railways
File photo of the Supreme Court of India. In a significant order, the Supreme Court has said that every passenger’s time is “precious” and the Railways is liable to pay the compensation for ‘delay and late arrival of trains’ unless it proves that the delay was due to the reasons beyond their control.

How do you know if my train is Cancelled?

You can actually find out about train cancellations and rescheduling as well as delays on enquiry.indianrail.gov.in/mntes or NTES app. Through this, you can get the details of the actual arrival-departure of cancelled trains.

Can I get an earlier train if mine is Cancelled Trainline?

You can only take the train for which you have been issued a ticket for. If you wish to depart earlier or later, you will have to cancel and re-book your ticket, if your fare conditions allow this. Once you have done this, you can then choose a new departure time for your ticket.

Can I get on an earlier train if mine is delayed?

You would be able to use the ticket on the next permitted train. If you want to use a different train operator or a different route you would have to get the ticket endorsed at the ticket office. If the delay is their fault they would revalidate the ticket for a different train and / or route.

Can you take your mask off to eat on a train?

You can take your face covering off to eat and drink on board our trains. However, we ask that you keep refreshments to a minimum, particularly on shorter journeys, as this will mitigate the risks associated with removing your face covering. You may also remove your mask to take medication during your journey.

How do I complain about a delayed train?

Passengers can lodge their complaints and suggestions on the webpage www.indianrailways.gov.in. One can also download the mobile App from the URL www.coms.indianrailways.gov.in. for registering complaints and sending suggestions. Passengers can also SMS their complaints to the number: 9717630982.

Can I sue railway for delay?

The Supreme Court has held that the railways will have to cough up and pay passengers compensation for deficiency of service for late running of trains if they cannot establish or prove that the delay occurred due to reasons beyond its control. “These are the days of competition and accountability.

How late does a train have to be to claim?

If you arrive late at your destination because of a delay or cancellation to a National Rail service, you can claim your Delay Repay compensation. Depending on the train operator you’ll be travelling with, you can claim compensation if there’s a 15-minute or 30-minute delay to your journey.