Is BBB a reliable source?

Is BBB a reliable source?

According to the bureau’s website, “BBB ratings are not a guarantee of a business’s reliability or performance. BBB recommends that consumers consider a business’s BBB rating in addition to all other available information about the business.”

Can BBB reviews be fake?

Are BBB Ratings Reliable? A 2015 investigative report from CNNMoney found more than 100 businesses that were not as credible as their BBB ratings of A- or higher made them seem. In fact, many of them were being investigated by the government for fraudulent or other illegal behavior at the time of the reporting.

What is a BBB credit rating?

Good credit quality BBB’ ratings indicate that expectations of default risk are currently low. The capacity for payment of financial commitments is considered adequate, but adverse business or economic conditions are more likely to impair this capacity.

Is BBB worth the cost?

Although some businesses have found success with the BBB, for the majority of home-service companies, the costs are likely to outweigh the benefits. There are a few exceptions, however. If, for instance, your business caters to an older clientele, a BBB accreditation could quickly pay for itself.

Does a BBB complaint hurt a business?

Failure to respond to a BBB complaint may have a negative impact on the BBB rating of any business, because being responsive to customer complaints is a core element of both BBB Accreditation Standards and BBB Reporting Standards.

What is the difference between BBB rating and accreditation?

The BBB assigns companies ratings from A (highest rating) to F (lowest). In order to be accredited, a company must obtain a minimum of a B rating. Reliability that comes from being accredited by the BBB also includes obtaining a good rating for consumers to see.

Can BBB get your money back?

If a store does not properly post its return policy, you are entitled to a refund or credit (at your option) within 30 days of purchase, as long as you have a receipt or purchase verification and the merchandise is undamaged and unused. Their policy must be posted on a sign: attached to the item itself; or.

How long does a BBB complaint take to resolve?

Complaints are generally closed within approximately 30 calendar days from the date filed.

How do you find out if a business is legit?

Check out the company’s address, phone number, and website to make sure they look legitimate. Be aware, though, that it’s pretty easy for a company to get a fake address, phone number, and website. If you can, visit the company’s physical address and talk to the people who work there.

What does it mean to have a BBB rating but not accredited?

When businesses lose their accreditation, it generally means that they simply decided to stop paying their bill. The BBB does not engage in any sort of process to protect consumers or their interests, they earn their money by essentially protecting businesses from consumer complaints.

What happens if a business does not respond to BBB complaint?

Both the complaint, and your failure to respond to it, will be documented on the BBB’s website for anyone looking up your business’ complaint record. Businesses that are BBB accredited may have that status revoked.

Can the BBB get me a refund?