What does a telephonist do?
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What does a telephonist do?
Telephonists operate telephone switchboards in organisations, passing calls through to the correct person or department. They might answer some initial enquiries themselves. They take messages and might also have reception duties. Telephone switchboards are usually computerised.
What makes a good telephonist?
a clear voice and good listening skills. the ability to use your initiative to find the right member of staff for a caller. a professional but assertive manner with impatient or aggressive callers. the ability to work well in a team and on your own.
What are the skills and competencies of the telephone operator?
KNOWLEDGE, SKILLS, ABILITIES AND ATTRIBUTES: Good knowledge of the operation of a telephone switchboard and of proper techniques of placing and receiving telephone calls; good knowledge of organization and functions of the jurisdiction to which assigned; working knowledge of office terminology, procedures and equipment …
How do I become a good switchboard operator?
Most Important Skills for Switchboard Operators
- Listening—Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Reading—Understanding written sentences and paragraphs in work related documents.
What is a switchboard person?
What is a Switchboard Operator? A switchboard operator works for major companies, hospitals, and hotels where an influx of telephone calls are normally coming in. The operator assists callers by answering the line and connecting the caller to the correct person or department.
What is a switchboard in an office?
What is an office switchboard? An office switchboard is a phone system feature that lets receptionists connect live callers to the right person. Many office environments in the United States dedicate one person to answer incoming calls from the main phone number.
What is a position for a switchboard?
Switchboard operators are responsible for operating telephone switchboards. They receive incoming calls from outside the company and answer them promptly and in a professional, friendly and polite manner. Sometimes a switchboard operator may be required to follow a specific company telephone answering policy.
Which is the most important task of the telephone operator and why?
The Telephone Operator helps people direct telephone calls. He/She may use computerized telephone directories to find telephone numbers that callers request and make connections for calls. These calls include long distance, overseas and local. The Operator employed by businesses may answer all incoming calls.
What should an effective telephone operator possess?
A good phone service agent should be genuine, compassionate, and caring. Individuals will call your business for varying reasons. While some may call for simple directions, others could call during a troubling time in their life.
What is meant by switchboard?
Definition of switchboard : an apparatus (as in a telephone exchange) consisting of a panel on which are mounted electric switches so arranged that a number of circuits may be connected, combined, and controlled.
What is a receptionist switchboard?
Receptionists and switchboard operators greet clients and visitors, in person or on the phone. They then direct the person to the most appropriate person or department for their needs.
What are receptionist duties?
A Receptionist’s duties and responsibilities include greeting visitors, helping them navigate through an office, and supplying them with refreshments as they wait. In addition, they maintain calendars for appointments, sort mail, make copies, and plan travel arrangements.
How do switch boards work?
Dial the extension of the person to whom you are transferring the call, then press “Transfer” again. Press the “Release” button to transfer the call, or just hang up the phone. Start a conference call by answering an incoming call or dialing a number. Press the “Conference” button, then wait for a dial tone.
How do I become a good telephone operator?
7 Tips for Great Phone Customer Service
- Professional ethics. Basic phone etiquette actually makes the first impression.
- Professional greeting. The moment an operator picks up the line, he/she is the face of the company.
- Listening.
- Service quality.
- Speech manners.
- Be flexible.
- Closing.
