Does Comcast have the worst customer service?

Does Comcast have the worst customer service?

Comcast earned Consumerist’s “Worst Company in America” title twice, first in 2010 and again this year, 2014. It ranks at the very bottom of the American Consumer Satisfaction Index, underperforming even the rest of the cable industry, where “high prices, poor reliability, and declining customer service” are endemic.

Is Xfinity ethical?

Our Company’s culture is built on integrity and respect, and we believe that all of our employees have a responsibility to promote the highest ethical standards and comply with the law everywhere we operate.

Is xfinity a good company?

Xfinity, the brand name Philadelphia-based Comcast introduced in 2010 for its internet, TV, and phone service, places No. 3 in our ratings of the Best Internet Service Providers of 2022 and No. 1 in the Fastest High-Speed Internet Service Providers of 2022.

Is Comcast a reputable company?

Overview. Comcast has a consumer rating of 1.31 stars from 358 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Comcast most frequently mention customer service, year contract and automated system problems.

How many Comcast customers lost in 2021?

At the same time, Comcast lost another 349,000 residential video subscribers (up from 227,000 in the year-ago quarter) and nearly 1.5 million residential video subscribers during 2021. That figure jumps to 1.67 million when factoring in business services video subscriber losses.

Why is XFINITY so slow?

Your Xfinity internet might be slow because you don’t have enough bandwidth in your current plan to keep up with your internet use. This may especially be the case if you’ve started working or learning from home.

Why is Comcast bill so high?

“Content providers continue to increase the costs they charge us to carry their content, with broadcast TV and sports being the biggest drivers of price increases,” Comcast spokesperson Jenni Moyer said in a statement.

Does Xfinity have a loyalty department?

The Xfinity loyalty department number is (800) 266-2278. You can call this number directly instead of Comcast’s general hotline if you want to lower your Xfinity bill.

How is Xfinity rated?

How do I complain to Xfinity?

If the problem does not clear up, please feel free to chat with us at www.xfinity.com/support/contact-us or call us at 1-800-XFINITY, and a customer service representative will attempt to address that issue. We will try to resolve any complaints you have concerning the quality of our signals promptly and efficiently.

How many customers did Comcast lose in 2021?

The company lost 382,000 residential and 26,000 business video customers to bring its total subscriber base down to approximately 18.55 million—17.84 million residential and 705,000 business. The company has now lost nearly 1.3 million total video subscribers in 2021.

Is Comcast in decline?

The company has now lost nearly 1.3 million total video subscribers in 2021. In spite of the describer declines, Comcast raised its video revenues by 1.4% to approximately $5.5 billion during the third quarter thanks to an increase in average rates.

Is Comcast losing subscribers?

The cable giant lost approximately 399,000 video subscribers (364,000 residential and 34,000 business) during the second quarter, compared to 477,000 net total losses in the second quarter of 2020.