Does Cox have good customer service?
Table of Contents
Does Cox have good customer service?
Cox Customer Reviews Summary Overall Cox customers rated them a 3.6 out of 5, which is ranked 3rd of the 10 internet provider customers we surveyed in our study.
How do I get new equipment from Cox?
Call us to request your new equipment at 1-866-961-0848.
What does Cox consider a new customer?
In some cases, Cox may consider you a “new customer” if you cancel service and then re-signup after a few days. Customers have reported this working with as few as 3 days without service in the past couple years.
What is Cox loyalty department?
The Cox loyalty department phone number is (844) 227-3943. Their direct line is (866) 272-5777. The difference between these two numbers is that the 866 line directs you to an agent immediately while the 844 makes you described your problem via an IVR before sending you to an agent.
Does Cox charge for a technician to come out?
If the issue is found to be non-Cox caused a $75 service call fee may apply. Most service calls are covered if you are subscribed to Cox Complete Care. For more information, please visit us at http://bit.ly/2sea6nE. However, because of COVID-19, our technicians can’t go inside the house.
What is the best alternative to Cox cable?
Cox alternatives pros and cons
| Provider | Pro | |
|---|---|---|
| Best overall Xfinity | Great internet and TV hardware selection | Learn more |
| Spectrum | Great customer service | Learn more |
| AT | Cheaper plans than Cox | Learn more |
| DISH | One of the best DVRs available, the Hopper 3 | Learn more |
What is the average Cox cable bill?
The first year price includes a $15/month discount, making it cost $29.99 for the first year. Cox’s most popular Preferred 150 plan has a final price of $83.99 after 12 months, or 94.98 per month including leased WiFi equipment.
Does Cox provide free modem?
Free use of upgraded modem requires subscription to both Cox High Speed Internet and Cox Digital Telephone. Uninterrupted or error-free internet service, or the speed of your service, is not guaranteed. Actual speeds vary. See www.cox.com/internetdisclosures for complete Cox Internet Disclosures.
Does Cox give you a router?
Our Panoramic Wifi Gateway is only available for rental so that you continue to receive the latest, most advanced equipment and are not “locked in” to a device when technology changes. You may provide your own modem, wifi router or combination device (click here for a list of supported devices).
