Is no refund legal in Australia?
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Is no refund legal in Australia?
‘No refund’ signs and expired warranties Signs stating ‘No refunds’ or ‘No refunds or exchanges on sale items’ are unlawful, as they imply that it’s not possible to get a refund under any circumstances, including for faulty items. In fact your consumer guarantee rights still apply.
Is it legal to be refused a refund?
A business can refuse to give you a free repair, replacement or refund if: you simply changed your mind. you misused the product or service in a way that contributed to the problem.
Can you get a refund if you change your mind?
Stores do not have to give a refund or replacement when a customer simply changes their mind about a good or service. Some stores have an in-store policy to offer a refund, exchange or credit note if a customer changes their mind.
How do you demand a refund from a company?
A Step-By-Step Guide to Requesting a Refund From Stores and Online Companies
- Research the Refund Policy of the company.
- Check if your item is eligible for a refund.
- Pay attention to the deadlines.
- Check how you can contact the company.
- Write a Refund Request Letter.
- Contact your bank.
Can my bank help me get a refund?
The chargeback process lets you ask your bank to refund a payment on your debit card when a purchase has gone wrong. You should contact the seller first, as you cannot start a chargeback claim unless you have done this. Then, if you can’t resolve the issue, get in touch with your bank.
What can I do if a company isn’t refunding me?
- 1 Complain to the retailer. If you bought your item on the high street and it wasn’t as described, wasn’t of satisfactory quality or wasn’t fit for purpose, then go back to the store and complain to the manager.
- 2 Reject the item and get a refund.
- 3 Ask for a replacement.
- 4 Write a complaint letter.
