What are the duties of a Concierge in a hotel?

What are the duties of a Concierge in a hotel?

What are the Job Responsibilities of a Concierge?

• Greeting guests/customers.
• Manage guest/customer complaints.
• Taking messages.
• Managing mail, luggage and deliveries.
• Perform basic administrative/secretarial/reception duties.
• Running errands to assist guests.
• Arranging transportation and excursions upon visitor request.

What does a front desk Concierge do?

Concierges act as the first point of contact between guests and an organization. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. They must uphold company culture at all times while making guests feel welcomed and valued.

What is Concierge agent?

A Concierge, or Guest Services Representative, is a hospitality professional who attends to the needs of guests and helps them organize their accommodations while staying at a hotel or other building that provides lodging services.

Is concierge the same as front desk?

Front desk staff and concierges are both employed by hotels to provide services to their guests. Beyond that initial similarity, the two differ greatly in purpose and function. Members of the front desk staff interact with guests primarily at arrival and departure.

What is the difference between a concierge and a receptionist?

The front desk staff are often the first to interact with guests, so it’s important that they make a good impression. The concierge doesn’t work with all guests, only those who seek her services. But for those who do, how well the concierge helps them is often the most lasting impression they have of their stay.

Is concierge same as receptionist?

The concierge serves guests of an apartment building, hotel, or office building with duties similar to those of a receptionist. The position can also be maintained by a security guard over the late night shift.

Why should we hire you as a concierge?

Example: “Working in hospitality has always been a dream of mine. I’m impressed by your great reputation and how well our principles align. I like that, as a concierge here, I would get to be part of making the guests feel welcome and happy.” Related: Interview Question: “Why Do You Want to Work Here?”

How do you write a concierge CV?

When writing a CV for a concierge, you should follow this basic structure:

1. A personal summary section that outlines your current situation, key professional traits, and concierge career goals.
2. A work experience section, with 4-6 bullet points that list your achievements and responsibilities in previous roles.

Is a concierge a receptionist?

Although it’s called the front desk, it’s really more of a raised counter than a desk, and it’s longer than a desk, so that it may accommodate several clerks who are helping several guests at the same time. The concierge is not located at the front desk, and may or may not even be near the front desk.

How can I be a good concierge?

Here are some of the criteria for becoming a successful concierge:

1. A willingness and passion to serve.
2. An excellent background in guest or customer service.
3. Good grooming and good personal presentation.
4. Top knowledge of the venues and the clients of the environment you’re.
5. going to serve or want to serve.

What’s another word for concierge?

synonyms for concierge

• attendant.
• doorman.
• janitor.
• porter.

What is a hotel front desk person called?

A hotel receptionists checks guests into a hotel. A hotel receptionist, also sometimes called a hotel desk clerk, is a person who works at the front desk of a hotel, greeting and assisting guests.

Do I call front desk or concierge?

The concierge’s job is more about helping you enjoy the area you’re visiting. If you want to know which restaurants are nearby, the front desk often has menus you can look at. But if you want a recommendation for an elegant, out-of-the-way spot or a cozy Irish pub, you contact the concierge.

How do you pass a concierge interview?

At Interview

1. Be On Time: On time means 5 to 10 minutes early.
2. Stay Calm: Try to relax and stay as calm as possible.
3. Sell Yourself: Don’t be shy.
4. Answer the Questions: Completely answer each question.
5. Ask Questions: Prepare questions to ask at the end related to the unit and/or the position.

How do I write a cover letter for a Concierge?

I know how to remain polite and professional at all times. In short, my hotel experience and strong commitment to guest service make me a strong candidate for this position. I truly believe that this role will contribute to my personal growth and that I can represent your hotel in a professional manner.

What is difference between concierge and front desk?

What is concierge level service?

Corporate concierge is the person that provides business assistance to its clients. Other roles and duties of a corporate concierge are to provide personal assistance, social activities, dinner reservation, buying tickets, and making deals with clients.